Experienced Revenue Cycle Support
We support revenue cycle functions across the billing process either as individual services or as part of a broader RCM engagement.
Front-End RCM
Eligibility and benefits verification, prior authorization, patient demographics, and other related pre-service workflows.
Mid-Cycle RCM
Medical coding, charge capture, claim preparation, submission and rejection management.
Back-End RCM
Payment posting, denial management, A/R follow-up, patient billing, credit balances and account resolution.
Clear Accountability
Our workflows are defined around the agreed scope of each client engagement.
Defined Responsibilities
Clear ownership of assigned work queues, responsibilities and next steps.
Documented Follow-Up
Visibility into completed activity, outstanding items and the next required action.
Better Visibility
KPI dashboards and reporting provide clearer insight into workflow status, performance and areas requiring attention.
We Deliver What We Commit To
We believe a professional services relationship should be built on clear expectations, consistent performance and accountability.
When Shoreline takes responsibility for part of your revenue cycle, our commitment is to:
Understand Your Operation
We review your current working pattern, responsibilities and priorities to help better.
Perform the Work Consistently
Follow established processes, quality standards and agreed operating procedures.
Communicate Clearly
Keep you informed about work status, unresolved issues, dependencies and areas that require attention.
Take Ownership
Remain accountable for the responsibilities entrusted to us and follow them till completion or appropriate escalation.
Use Technology Responsibly
We use technology to make our work more efficient, consistent and easier to track, while keeping human oversight.
Continue to Improve
We use operational findings, client communication and performance information to identify opportunities to strengthen workflows.
Tell us about your current revenue cycle operation and where you need support. Our team will discuss your workflow, priorities and an appropriate scope of services.